Outsource customer support
Tier 1 and Tier 2 agents for SaaS and online businesses, led by someone who spent nine years on the customer side of SaaS.
What we build and run.
Email and chat
Accurate, friendly replies in your tone of voice.
Technical troubleshooting
Agents who reproduce issues and write clean bug reports for your engineers.
Time zone coverage
Shifts planned around your customers' business hours.
Quality reviews
Regular ticket reviews and clear reporting on response times and satisfaction.
Tools we use.
Why teams choose Mastek.
Your hours, not ours
We plan overlap with US, UK or Australian working hours so questions get answered the same day.
You own everything
Code, documents and accounts belong to you from day one. Nothing is held back.
One person accountable
A single lead owns delivery and reports to you. No chasing a chain of managers.
From our work
Support built on nine years of SaaS experience
Our founder spent nine years on the customer side of SaaS, so our training covers what customers actually notice.
Common questions.
Which helpdesk tools do you use?
Your own. Agents work inside Zendesk, Intercom, Freshdesk, HubSpot or whatever you already run.
How do agents learn our product?
Through your documentation, shadowing your team and a review period before working alone.
Can you cover weekends or nights?
Yes. We plan shifts around the hours your customers need.
How do we check quality?
We share reporting and review tickets with you regularly, and you can read any conversation.
Let's build your team.
Thirty minutes. No pitch deck. Just a conversation about what you need.